Policies and Shipping
Satisfaction Guarantee
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days, and we'll replace it or give you a refund. Please read "Returns" below for more information.
Shipping Options
We offer several shipping options to meet your needs, including standard shipping, expedited options upon request, and in-store pickup. Orders typically ship within two business days of being placed, depending on availability and processing time. Please review the specific shipping details below:
- Standard Ground Shipping (within the Continental U.S.): Estimated delivery time is 3-7 business days after the order is processed.
- Expedited Shipping (available upon request, please call to facilitate): 1-Day, 2-Day, and 3-Day shipping are available at an additional cost.
- In-Store Pickup: Orders ready within one business day for most products. Some items may require additional time for assembly or transfer from other locations. If you need an item right away, please call us to confirm that the product is available before heading over to our store.
Shipping Fees
For Standard Shipping, charges are based on the weight of the products ordered:
| Order Weight (in lbs) | Shipping Fee | Applies to Zones |
|---|---|---|
| 0.01 - 1.50 lbs | $6.25 | All zones (USA) |
| 1.51 - 6.50 lbs | $8.95 | All zones (USA) |
| 6.51 - 9.00 lbs | $13.95 | All zones (USA) |
| 9.01 - 20.00 lbs | $18.95 | All zones (USA) |
| 20.01 - 80.00 lbs | $90.00 | All zones (USA) |
| 80.01 - 99999.00 lbs | $200.00 | All zones (USA) |
Free In-Store Pickup is available for all products, including bikes and oversized items. We will contact you via phone or email when your order is ready for pickup.
If your order is not picked up within 30 days, a 10% restocking fee may apply unless prior arrangements have been made.
Split Shipments
For orders with multiple items shipping from different locations, additional shipping fees may apply. These are calculated based on the specific products and shipping origin. Split shipments can be charged per each Ship-From Location or for the entire order, depending on the method selected during checkout.
Estimated Delivery Dates
During checkout, customers will be provided with an estimated delivery date based on the selected shipping method. For in-store pickup, items shipped from warehouses will show an estimated availability date, allowing customers to plan their visit.
Returns
If there’s a problem with a product you purchased from us, please return it within 30 days in new, unused condition for a refund or exchange. Items must have original tags and packaging. Return shipping is at the customer's expense unless the product is damaged or incorrect, in which case we will cover the shipping cost.
Original tags & labels must still be attached to product. Apparel must be unworn and unwashed. Merchandise returned that appears used will be returned.
You may also ship an item back to us if it is defective or not to your satisfaction. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise.
Labor fees, such as custom wheel builds or other services, are non-refundable.
Privacy
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Prices and Info
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!